Terms of service

Here is a comprehensive, UK-compliant Terms of Service agreement tailored specifically for Muddy Paw (muddypaw.uk). It covers standard e-commerce legal requirements under the UK Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and clear rules regarding orders, usage, and product liability.

Terms of Service

Last Updated: October 1, 2026

Welcome to Muddy Paw (muddypaw.uk). These Terms of Service ("Terms") govern your use of our website, services, and the purchase of products from our online store. By accessing our site or purchasing from us, you agree to be bound by these Terms and our related policies, including our [Return & Refund Policy] and [Privacy Policy].

Please read these Terms carefully before placing an order.

1. General Conditions & Overview

This website is operated by Muddy Paw ("we", "us", or "our").
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
You must be at least 18 years of age or the legal age of majority in your jurisdiction to place orders on this site.

2. Products, Pricing & Accuracy

Product Descriptions: We make every effort to display product colors, features, and specifications as accurately as possible. However, actual colors may vary depending on your screen settings.
Pricing: All prices listed on muddypaw.uk are in British Pounds Sterling (£ GBP) and include VAT where applicable. Prices and product availability are subject to change without notice.
Errors & Omissions: In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed and charged.

3. Ordering & Payment

Order Acceptance: Placing an order does not constitute a legally binding contract until we dispatch the items and send you a Shipping Confirmation email. We reserve the right to refuse or cancel any order for reasons including fraud prevention, stock limitations, or pricing errors.
Payment Methods: We accept major credit/debit cards, Apple Pay, Google Pay, and other approved payment gateways displayed at checkout. Payment is processed securely at the time of purchase.

4. Shipping & Delivery

Delivery estimates provided during checkout are for guidance only and are not guaranteed.
Risk of loss and damage to products passes to you upon delivery to the address provided during checkout.
We are not responsible for delivery delays caused by carriers, customs checks, or incorrect shipping information entered by the customer.

5. Returns, Refunds & Product Usage

All returns and refunds are governed by our [Return & Refund Policy].
Hygienic / Used Product Rule: For health, hygiene, and biosecurity reasons, we strictly do not accept returns or issue refunds for items that have been used on, worn by, or chewed by a dog.
Sizing Responsibility: Customers are responsible for using our sizing charts to measure their pets prior to ordering. Items tried on over a clean blanket must remain 100% hair-free, clean, and in original packaging to be eligible for return.

6. Pet Safety & Product Liability Disclaimer

Supervision: All products sold by Muddy Paw (including toys, chews, harnesses, leads, and grooming gear) should be used under proper human supervision.
Wear and Tear: No dog toy or gear is 100% indestructible. Dogs possess varying jaw strengths and habits. It is the owner's responsibility to regularly inspect toys, leads, and harnesses for wear, fraying, or damage and replace them immediately if they become unsafe.
Limitation of Liability: To the fullest extent permitted by UK law, Muddy Paw shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the misuse, chew-destruction, or improper application of any product sold on our site. Always consult a veterinarian before introducing new dietary supplements, grooming products, or high-intensity exercise gear to your dog.

7. Intellectual Property

All content on this website—including logos, text, graphics, icons, images, product descriptions, and software—is the property of Muddy Paw and is protected by UK and international copyright and trademark laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our website or content without prior written permission from us.

8. Third-Party Links & Tools

Certain content, products, and services available via our store may include materials from third parties or links to external sites (e.g., payment gateways, shipping providers). We are not responsible for examining or evaluating the content or accuracy of third-party websites.

9. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To violate any international, national, or local laws or regulations.
To transmit viruses, malware, or any other malicious code.
To scrape, collect, or track the personal information of others.
To post false, misleading, or abusive material.

10. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.