Legal notice

Legal Notice

Website Operator & Publisher

This website (muddypaw.uk) is owned and operated by Muddy Paw Ltd (trading as Muddy Paw).

1. Company Information

  • Trading Name: Muddy Paw

2. Contact Information

  • Customer Support Email: support@muddypaw.uk

  • Official Website: www.muddypaw.uk

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

3. Online Dispute Resolution & Consumer Complaints

In accordance with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, we aim to resolve all customer queries and disputes amicably.

If you have a complaint regarding a purchase, please contact our support team at support@muddypaw.uk first so we can assist you.

If a dispute cannot be resolved directly:

  • UK consumers may seek guidance through the Citizens Advice Consumer Service (www.citizensadvice.org.uk).

  • Alternative Dispute Resolution (ADR) information can be provided upon request.

4. Intellectual Property Notice

  • All content on muddypaw.uk—including text, graphics, logos, button icons, product descriptions, photography, digital downloads, audio clips, and software—is the property of Muddy Paw Ltd or its content suppliers and is protected by UK and international copyright, trademark, and database right laws.

  • "Muddy Paw", the Muddy Paw logo, and associated brand marks are trademarks or registered trademarks of Muddy Paw Ltd.

  • You may not extract, scrape, or re-utilize any part of the contents of this website without the explicit prior written consent of Muddy Paw Ltd.

5. Liability for Content & External Links

  • Site Content: While we make every effort to ensure that the information on this website is accurate, complete, and up to date, Muddy Paw Ltd accepts no liability for typographical errors, minor omissions, or temporary technical disruptions.

  • External Links: Our website may contain links to third-party websites or services (e.g., payment gateways, delivery tracking services). Muddy Paw Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

6. Hosting & Technical Provider

  • E-Commerce Platform: Hosted on Shopify Inc.

  • Domain Registrar: Registered via Fasthost